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How to place an order at Grinoo?
Purchasing eyeglasses at grinoo.com is easy at your fingertips. A couple of steps make you buy your beloved eyeglasses, affordable yet high quality.   Step 1: Click the frame you are going to order. Step 2: Choose the color and click the "Buy from $49.00" button to continue. Step 3: Continue to select prescription...
What is necessary to place order at Grinoo?
a.   Prescription and PD An eyeglass prescription is necessary to process your prescription glasses. An eyeglass prescription is a pad issued by your eye doctor after an eye exam, specifying all the numbers and signs which is used for us to produce eyeglasses for you.   PD stands for Pupillary Distance, which is...
How can I change or cancel the order?
Eyeglasses are custom-made products, so if you want to change the order, you must email to service@grinoo.com about the details of the changes. However, once your order status becomes "Processing", which means it is already in the stage of production, the lens cannot be recycled and you will be requested to...
How to check my order status?
a.   Click on "Track Order" and enter your order number ; b.   Login to our website and find your order history to check status; c.   Check notification email from Grinoo; d.   Contact us at service@grinoo.com....
What does the order status mean?
As one of the services offered by Grinoo.com after you place the order, a couple of emails will be sent to you to keep you informed of the latest status of your order. The status email will be in simple words such as pending, new order, processing and delivered. The specific...
Are there any free eyeglasses tools in my order?
All Grinoo's eyeglasses will go with some free eyeglasses tool in each order: Spectacle cases and eyeglasses bags, and micro-fiber lens clothes.  ...
What can I do if I forget my password?
Step 1: go to our login page and click "Forget Password": Step 2: enter your registered email and submit it:   Step 3: go to your email box to check your new password (if you do not receive he resetting email, please check your spam box) :...
How to upload prescription?
Uploading original prescription photo is recommended, which will avoid mistakes when filling in Rx form. Our professional optometrists will help check and identify your prescription.  There are two ways to upload your prescription photo. A. Upload when you order Step 1.Please click "Add New" button.  Step 2.Upload your prescription picture by clicking the Select RX...
How can I change my password?
1. Log in and click "My Account" 2. Click on "Change Password" 3. Reset your password and click "Update" and then your password will be updated.   ...