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How do I track my order?
a.   Find the "Track Order" option on the top right corner of our website and enter your order number (You can also enter your tracking number once the package is shipped out).  b.   Log in to your account on our site. You will be able to see your order status in the order details; c.   Send...
Which countries do you deliver? What courier service you will use? How long does it take to arrive? How much does the shipping cost?
Country / Region Shipping Method Estimated Delivery Cost US Standard Shipping (USPS) 6-10 business days after processing USD5.95 Express Courier Service 5-7 business days after processing USD16.95 Canada Express Courier Service 3-5 business days after processing USD15.95 United Kingdom, Germany, Australia, New Zealand, France, Belgium, Ireland, Netherlands, Luxembourg Express Courier Service 5-7 business days after processing USD12.95 Notice:  a. A certain amount of import duty may apply to some countries. For instance, the...
How do you handle shipping delays?
Generally speaking, the Express Courier Shipping(recommended) is very stable and fast, which would ship to your address on time. Please note our shipping methods, delivery time and shipping fee for different countries: https://www.grinoo.com/help-p-79.shtml We kindly remind you to enter your shipping address correctly. If you'd like to have your order shipped to a...
How long will it take to process my glasses?
Product Type Time Non-Rx eyeglasses 2 business days Single vision eyeglasses 3-5 business days Photochromic eyeglasses    8-11 business days     Progressive eyeglasses 8-11 business days Prescription sunglasses 8-11 business days Glasses with the special lens, prism or high prescription may take longer.  We want to make sure that you get the best possible quality.  Check the processing time above for your specific lens...
I just placed several orders. Can I combine the shipments?
Yes. If the glasses quantity of your orders is no more than 4 and you did not use any voucher or promotion on your orders, you can combine them for one shipment and we can refund you part of shipping fee. Just tell us your order numbers before checking package...
What can I do if I am required to pay import taxes or customs duties?
Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country to raise state revenue, and/or to protect domestic industries from more efficient or predatory competitors from abroad. Customs duty is required in some countries occasionally. a. Once you are informed to pay duty...
How long will it take for my order to be delivered?
                                                              Processing Time Product Type  Time Non-Rx eyeglasses 2 business days Single vision eyeglasses                     3-5 business days Photochromic...